Wisconsin Department of Children and Families

Protecting Children, Strengthening Families, Building Communities

 

 

Payments to Parents Delayed due to Banking Industry Changes

Money next to a clock

Recent banking industry changes for “Same Day ACH” deposits now require that the state pay a fee to have electronic payment files processed on the same day as the bank receives them. The state has not “opted in” to this service as the standard fee is $0.50 per transaction. The state has about 5 million transactions per year. The bank processes all “opt in” customers first; other files are held and processed later, including the state submitted child support payments for parents. This hold time may be longer on some days when the bank has high volumes of “opt in” customer files. This results in delayed payments to parents receiving child support through direct deposit or on a debit card.

 

It will take at least 2 business days from the date payments are sent from the state before they are available in parent’s accounts.