Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Child Care Subsidy Administration

Wisconsin Shares Handbook

22.1 Parent Overpayment Recovery

Once an overpayment is established, local agencies coordinate with the Public Assistance Collection Section (PACS) at the Department of Children and Families (DCF) to recover any improper payments. Collections will occur for an overpayment due to an administrative error, parent error, provider error, or Intentional Program Violation (IPV).

To begin the repayment process, agency workers must:

• Establish all parent overpayments in the Benefit Recovery Investigation Tracking System (BRITS)

• Mail notices informing the parent of the overpayment (see Appendix VIII – Client Sanctions)

22.1.1 Parent Repayment Agreement

This section last updated 10/1/2023