Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Child Care Subsidy Administration

Wisconsin Shares Handbook

14.6 Prohibited Actions

Providers may not do any of the following:

• Require a parent to disclose the balance in the parent’s subsidy account

• Require a parent to provide the parent’s eligibility notice or authorization notice

• Require a parent to provide the parent’s EBT card, account number, or personal identification number (PIN) to the provider

• Possess a photocopy, photo, or other image of a parent’s EBT card

• Possess or request a parent’s account number or PIN

• Charge higher prices for parents who are receiving Wisconsin Shares, before any discounts the provider offers are applied, than parents who are not receiving Wisconsin Shares (see 16.4.2)

• Retain payment for more than the child’s cost of care (see 18.7)

If a report or referral is received indicating that a provider is engaging in a prohibited action, immediate action must be taken, including confiscating the EBT card(s) or making a referral to the Child Care Fraud Mailbox at DCFMBchildcarefraud@wisconsin.gov.

This section last updated 10/1/2023