17.5.4  Collections

On a monthly basis CARESClient Assistance for Reemployment and Economic Support will issue a loan summary describing the payments received, the outstanding balance, and the next payment due date. If no payment or a partial payment has been recorded in CARES by the end of the month, a dunning or past due notice will be mailed.

If a loan recipient moves out of a W-2Wisconsin Works agency’s geographic area of responsibility, the W-2 agency must attempt to modify the repayment schedule prior to the move to recover as much of the loan as possible. If the individual relocates before the loan is repaid in full, the originating W-2 agency will continue to collect cash repayment and should require a new in-kind community service plan, if applicable. If the loan recipient has an open W-2 case in the new W-2 agency, the loan recipient may make loan payments at the new W-2 agency. PACSPublic Assistance Collection Section is responsible for posting the payments in CARES.

In most cases, JALJob Access Loans cannot be written-off in bankruptcy proceedings.  If a loan recipient files bankruptcy and has included the JAL, the W-2 agency should submit the bankruptcy notice to the PACSPublic Assistance Collection Section: PO Box 8938 Madison WI 53708-8938 Fax: 608/266-8302.

History: Release 22-02.