17.5.4 Collections

On a monthly basis, BRITS will issue a loan summary of the payments received, the outstanding balance, and the next payment due date. PACSPACSPublic Assistance Collection Section is responsible for posting the payments in BRITS.

If there is a renegotiated in-kind community service plan, the JALJALJob Access Loan recipient will submit hours with a supervisor’s signature to the W-2 agency who will verify and confirm the in-kind hours and coordinate with PACS for posting payments.

When no payment or a partial payment has been recorded in BRITS by the end of the month, a dunning or past due notice will be mailed to the JAL recipient and is viewable in BRITS and CWW Client Correspondence. No dunning notices will sent after the JAL is considered delinquent.

If a loan recipient moves out of a W-2W-2Wisconsin Works agency’s geographic area of responsibility, the W-2 agency must attempt to modify the repayment schedule prior to the move to recover as much of the loan as possible.

• If the individual relocates before the loan is repaid in full, the originating W-2 agency will continue to collect cash repayment and should require a renegotiated in-kind community service repayment plan, if applicable.
• If the loan recipient has an open W-2 case in the new W-2 agency, the loan recipient may make JAL payments at the new W-2 agency, by mail to PACS, or through the State's free online epayment system. 

If a loan recipient files bankruptcy, the W-2 agency should submit the bankruptcy notice to the PACS: