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Wisconsin Department of Children and Families Wisconsin Works (W-2) Manual |
At a minimum, W-2 agencies must perform a monthly review of W-2 auxiliary payment monitoring reports available in WebI. The data in these reports is updated directly from the CARES Benefit Issuance subsystem into WebI by the second Monday of every month. The agency must investigate questionable payments or payment discrepancies identified on the reports. Examples of questionable payments or discrepancies include:
Multiple payments to a case for the same benefit month by one or more workers; or
Check amounts for a particular month issued to a case that exceed the maximum monthly W-2 payment for the assigned placement (see 10.1).
If an agency identifies a questionable payment or a payment discrepancy, the W-2 agency must contact the appropriate case worker(s) to confirm that the discrepancy is not an improper or illegal payment.
If an improper payment has been made, the W-2 agency must take appropriate action to recover the payment. If applicable, fraud prevention actions will be implemented in accordance with W-2 contract and state fraud program requirements. Regional DCF staff identifying any major discrepancies on the reports will contact the W-2 agency to ensure that the agency is investigating the discrepancies and gather the agency’s feedback on their findings. Regional DCF staff will also determine whether appropriate corrective action has been taken (e.g., benefit recovery, fraud referral, etc.).
History: Release 25-01.