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Wisconsin Department of Children and Families Wisconsin Works (W-2) Manual |
12.2.5.1 Pre-Fact Finding Review Resolutions
The Fact Finding Review is an informal process to resolve disputes. It permits the Petitioner and W-2 agency to present information regarding the action or inaction in dispute.
When a W-2 agency receives a request for a Fact Finding Review, The agency must:
1. Date stamp the request for the Fact Finding Review on the date the request was received;
2. Notify the petitioner via the Fact Finding Review Appointment Notice (10782) of the time, place, and date of the scheduled Fact Finding Review appointment within three working days after the date the request for Review is received by the agency;
3. Hold the Review within eight working days of receiving the request; and
4. Reschedule the Fact Finding Review If any party requests that the Fact Finding Review be rescheduled and has a reasonable reason for the request*.
*The Fact Finder is responsible for determining the reasonableness of the request to reschedule.
A recording of the Fact Finding Review is recommended. All participants must be informed of the recording.
The W-2 agency may contact the Petitioner at any time up to the date of the scheduled Fact Finding Review to discuss the disputed issue and offer a resolution. If the petitioner does not agree with the agency’s proposed resolution, the Fact Finding Review must be held.
If the petitioner agrees to the agency’s proposed resolution, the agency must complete the Fact Finding Review Voluntary Withdrawal form (11155). A completed form must:
1. Be signed by the petitioner; and
2. Include any actions agreed upon by both the petitioner and the W-2 agency.
If either party fails to take action by the agreed upon due date, the form is void and a Fact Finding Review must be scheduled within eight working days to address the petitioner’s complaint.
History: Release 25-03; Release 11-03.