Division of Family and Economic Security, Bureau of Working Families

Wisconsin Works (W-2) Manual

12.2.3 Fact Finding Reasons

A W-2 applicant or participant may request a Fact Finding Review if they believe:

  1. The denial of an application for W-2 was incorrect;
  2. The application was not acted upon within 12 working days;
  3. The W-2 placement was inappropriate;
  4. The placement begin date was wrong;
  5. The W-2 payment was incorrectly ended, reduced, or subject to an overpayment;
  6. The extension to a W-2 24-month placement time limit or 48-month state lifetime limit was incorrectly denied;
  7. The denial of a good cause request for noncooperation with child support was incorrect;
  8. The agency’s determination of an IPVIPVIntentional Program Violation was incorrect;
  9. The W-2 case was incorrectly closed; or
  10. A Learnfare financial penalty was incorrectly imposed.

A JALJALJob Access Loan applicant may request a Fact Finding Review if they believe:

  1. The denial of an application for a JAL was incorrect;
  2. A JAL application was not acted upon within 12 Working DayAny day of the week except Saturday, Sunday, and CARES holidays.s; or
  3. The agency’s determination of a JAL IPV was incorrect.

If an applicant or participant requests a Fact Finding Review for a complaint not related to any of the above reasons, the W-2 agency must provide the PetitionerAn individual requesting a Fact Finding or Departmental review. with a completed Fact Finding Review Denial Notice (2686).