10.3.4  Recovery of Overpayments for Closed Cases, or Unpaid Placements

Overpayment collections from persons in unpaid W-2Wisconsin Works placements and closed cases must be sought by the W-2 agency. CARESClient Assistance for Reemployment and Economic Support will automatically send out repayment agreements for new claims and dunning notices. The W-2 agency must negotiate an amount of repayment for each program. Monthly repayments should be negotiated in an amount that will repay the overpayment within a reasonable length of time. In the event of unsuccessful collection efforts by the W-2 agency and after the third dunning notice is sent by CARES, the Department will begin centralized collection efforts. For further information on repayment agreements, see Appendix - Benefit Issuance Guide.

History: Release 13-03; Release 09-02.