7.6.2  Developing the W-2 Supportive Service Plan

Circumstances will vary greatly from one family to another, requiring case managers to be resourceful as they work through the plan with the applicant or participant. Areas of need that should be addressed include:

·        Emergency Needs;

·        Housing Needs;

·        Access to Economic Supports;

·        Household Budgeting/Money Management Needs;

·        Education and Training Needs (Participant and other family members);

·        Legal Assistance Needs;

·        Employment Support Needs (i.e. Work Connection and Retention Services);

·        Child Care Needs (for job search and work);

·        Transportation Needs;

·        Personal and Family Health Care Needs; and

·        Other needs identified by the participant that impede the participant’s ability to find and retain a job.

The Supportive Service Plan must include at a minimum, the following elements for each need that is identified:

1.             A plan of action. A short-term plan of action to help the participant address emergency or short-term needs. A long-term plan of action includes the steps necessary to carry out a goal towards self-sufficiency such as completing an education or training program or securing permanent housing.

2.             Resource and referral information for any known government and community resources that may help to address the need. The plan should explain the purpose of each resource and how it addresses or relates to the identified need.

3.             W-2 Agency contact information.

Workers must never enter confidential information in the W-2 Supportive Service Plan in WWP. See 4.2.2.1 for a listing of confidential information that must never be entered on WWP pages without the additional security protections.

EXAMPLE:  Susie has never attempted to get her driver’s license. While she was in a CSJ, she was able to take a bus to her work site with little difficulty and preferred this mode of transportation. But her new job requires a much longer bus ride making it difficult for her to get home from work before her children arrive home from school. Susie confides to her worker during the Supportive Service planning meeting that she is considering quitting her job.

Together, the FEP and Susie talk through her options. As a result, her long-term plan of action is to pursue her driver’s license and purchase an automobile. Her short-term plan of action is to locate an after-school program that the children may attend so that they are not left alone during the time Susie is on the bus returning home from work. Susie is informed that she can apply for a child care subsidy through Wisconsin Shares to help cover costs for any child under the age of 13.

The FEP identifies four community resources that Susie may benefit from. These include: a community driver's education program; two after school programs that are near Susie's home; and a community bank that assists low-income individuals with automobile loans.

 

 

History: There are no previous versions of this policy.