4.5.3 Accessing Confidential Cases in W-2

Only the FEPFinancial and Employment Planner assigned to the confidential case and the FEP’s assigned supervisor can access the case in CWWCARES Worker Web, access the corresponding participant data in WWPWisconsin Work Programs and the CARES Work Programs screens, and access the case’s documents in ECF. If the participant is enrolled in another assistance program, the Income Maintenance (IM) worker assigned to the individual’s case and the IM worker’s immediate supervisor can also access information from the individual’s case.

Other staff within the W-2Wisconsin Works agency can access information from a confidential case only when their duties require that they have access to the information. If such access is required, staff must work with the FEP assigned to the confidential case or the FEP’s supervisor to obtain the needed information.

If the applicant or participant is enrolled in CWW for another assistance program (i.e., FoodShare, BadgerCare, or Wisconsin Shares) and the case is confidential, the FEP must contact the appropriate agency and work with the appropriate worker to gain access to the case. After the FEP obtains access to the case, the FEP must return the case to confidential status immediately.

If the applicant or participant is enrolled only in W-2 in CWW and requests assistance from another assistance program, the FEP must work with the appropriate worker from the other assistance program to allow access to the confidential case. After the other worker obtains access to the case, the other worker must return the case to confidential status immediately.

History: Release 19-02.