4.5.3 Accessing Confidential Cases in W-2

Only the FEPFinancial and Employment Planner assigned to the confidential case and the FEP’s assigned supervisor can access the:

·        Case in CWWCARES Worker Web;

·        Corresponding participant data in WWPWisconsin Work Programs and the CARES Work Programs screens; and

·        Case’s documents in ECF.

If the participant is enrolled in another assistance program, the Income Maintenance (IM) worker assigned to the individual’s case and the IM worker’s immediate supervisor can also access information from the individual’s case.

Other staff within the W-2Wisconsin Works agency can access information from a confidential case only when their duties require that they have access to the information. If such access is required, staff must work with the FEP assigned to the confidential case or the FEP’s supervisor to obtain the needed information.

History:Release 24-13; Release 19-02.