Division of Family and Economic Security, Bureau of Working Families

Wisconsin Works (W-2) Manual


1.2.5 Education Navigators

1.2.5.1 Adult Education Navigators

All W-2 agencies should have a staff member who performs the role of an Adult Education Navigator.

The role of the Adult Education Navigator is to support W-2 Adults in their participation in educational programs and activities.

The Adult Education Navigator will perform these primary functions:

  • Assess W-2 Adults and place them on a fitting education track.
  • Help W-2 Adults navigate enrollment processes, which can include, but is not limited to:
    • Registration;
    • Orientation sessions;
    • Providing enrollment documentation like transcripts and TABE scores; and
    • Overcoming pre-enrollment barriers.
  • Coordinate and collaborate with available local resources and programs.
  • Help W-2 Adults access Supportive Services, which can include, but is not limited to:
    • Basic school supplies (e.g., notebooks, folders, pencils);
    • Technology (e.g., laptop or tablet);
    • Mobile internet or a hotspot;
    • Transportation assistance;
    • Clothing;
    • Home school materials (e.g., desk, lamp, chair, headphones);
    • Educational extra-curricular activities (e.g., forensics, financial literacy, field trips);
    • Graduation expenses (e.g., cap and gown); and
    • Other educational expenses approved by the state.
  • Establish and maintain outreach methods to W-2 Adults enrolled in educational programs to monitor progress, address barriers, and sustain motivation.
  • Distribute education attainment incentives (e.g., gift cards).
  • Act as a resource and liaison for adult education opportunities and needs of the participant. This can include, but is not limited to:
    • Assistance enrolling into a technical college;
    • Finding and applying for grants and scholarships; and
    • Navigating the education system.

1.2.5.2 Youth Education Navigators

All W-2 agencies should have a staff member who performs the role of a Youth Education Navigator.

The role of the Youth Education Navigator is to support the children of W-2 participants in their participation with educational programs and activities.

The Youth Education Navigator will perform these primary functions:

  • Provide support for educational progress and attainment by assisting youth overcome barriers to academic success.
  • Develop and maintain connections with schools and educational programs, while evaluating the growth and needs of the program.
  • Identify and perform services to address the specific needs of youth, which can include, but is not limited to:
    • Assist with re-enrolling in a local school if they have dropped out or moved;
    • Identify alternative educational options for students outside of the public school system;
    • Assist with enrolling and completing GED or HSED, if appropriate;
    • Find suitable childcare options for youth that are parents; and
    • Enhance positive behavior by mediating disputes and encouraging healthy social skills.
  • Connect youth with resources to assist with vocational training, college, technical school, or employment opportunities.
  • Assist youth with referrals to additional services to enrich and improve life skills.
  • Help youth access Supportive Services, which can include, but is not limited to:
    • Basic school supplies (e.g., notebooks, folders, pencils);
    • Technology (e.g., laptop, tablet);
    • Mobile internet or a hotspot;
    • Transportation assistance;
    • Clothing;
    • Home school materials (e.g., desk, lamp, chair, headphones);
    • Educational extra-curricular activities (e.g., forensics, financial literacy, field trips);
    • Graduation expense (e.g., cap and gown); and
    • Other educational expenses approved by the state.
  • Establish and maintain connection with youth to monitor progress, facilitate success, and maintain motivation.