2.7 Complaint Resolution

2.7.1 Grievance Procedure

 

Contractors must establish a complaint resolution process and identify at least two different contacts to whom complaints should be directed. Contractors must provide the written process, including the names and contact information of designated contact staff, to all applicants.

The complaint resolution process applies not only to applicants, but also to individuals who are enrolled in the Program.

2.7.1 Grievance Procedure

A regular employee of a worksite may file a complaint with the designated contact staff if the employee believes that s/he or another employee was unlawfully terminated to create a vacancy for a subsidized worker in a subsidized job, or if the employee believes that a subsidized worker has been unlawfully placed in a vacancy created by a labor dispute.

Complaints of displacement must follow the procedure outlined in the Workforce Investment Act (WIA) Policy Manual, Chapter 9: Complaints, Grievances, and Appeals.

In addition:

 

 

 

 

History: There are no previous versions of this policy.