7.1.3 Recovering Overpayments from the Agency Section

An EAEmergency Assistance overpayment caused by an agency error will be recovered via contract offset from the W-2Wisconsin Works agency that issued the benefits.

After determining that an agency error overpayment claim is needed, the form EA Overpayment Worksheet (5822) must be uploaded into the EA Overpayment SharePoint.

The Bureau of Working Families will send the form EA Agency Error Overpayment Notice (5823) to the W-2 agency with the claim information and contract offset month. The notice will be provided at least 30 calendar days prior to the offset.

W-2 agencies may dispute an agency error overpayment determination by following the Dispute Resolution process outlined in the W-2 Agency Contract with the Wisconsin Department of Children and Families, Section XV.

Notification to the individual who received the payment in error due to agency errors is not necessary, as they are not responsible for repayment.

History: Release 25-01.