4.1.2 General Verification Guidelines

For applicants already known to CWWCARES Worker Web, the worker must attempt to verify available eligibility information via CWW and ECFElectronic Case File. If valid verification documentation already exists in one of these systems, do not request additional verification. The worker must view either the document in ECF or the data exchange verification in CWW and enter EAEmergency Assistance comments in WWPWisconsin Work Programs documenting the item that was viewed and the eligibility criterion the item was used to verify.

For eligibility items that cannot be verified via CWW or ECF, the worker must make a photocopy of the verification documentation, mark with the date the document was obtained along with the initials of the staff person who obtained the document, scan it into ECF, and enter EA comments in WWP documenting the verification item. See W-2 Manual 4.3.2 for additional guidance on vital records.

EA comments in WWP must include an explanation of factors leading to any eligibility determination that cannot be understood using paper documentation. If a worker obtains verification via a conversation with the applicant or a third party, the worker must enter EA comments in WWP describing the evidence and how he or she obtained the information.

For applicants not known to CWW, the worker will not be able to verify any eligibility information via CWW or ECF. Place all documentation in the paper file and enter EA comments in WWP documenting the verification.

See W-2 Manual 4.4.3 for record retention requirements.

History: There are no previous versions of this policy.