icon located
in the upper right hand corner of the screen. For some screens, there
is field level help. This is denoted by the Help icon
located on the right hand side of the screen above the related item.Selecting the information you want to view is easy in CSOS. You may select what you want to view by clicking on the links in the drop down menus and selecting KIDS case or court case information using the section buttons, display screens and radio buttons.
Each screen has selection options which allow you to change the information you are reviewing. Options available depend on whether you are a paying parent or a payee. For example, the paying parent will have a Payment Coupon option that the payee does not.
Each menu item has selection options which allow you to
view or edit the information you are reviewing. Options available depend
on whether you are a paying parent or a payee. For example, the paying
parent will have a Payment Coupon option that the payee does not. Click
on “Financial”, "Case Info", "Contact Info", or "Help"
in the menu. A drop down menu will appear, and you may select one of the
options to edit or view information. Under Help you can access CSOS Help
for detailed help documentation. There is also screen level help for all
screens. This is denoted by the Help icon located
in the upper right hand corner of the screen. For some screens, there
is field level help. This is denoted by the Help icon
located on the right hand side of the screen above the related item.
When you request information from CSOS, you select what you want to view by clicking the link in the drop down menu, then select the KIDS Case or Court Case from the Select a KIDS Case or Select a Court Case list. If you have only one KIDS Case or Court Case, the case information will auto display once you select the link from the drop down menu. If you have more than one KIDS Case or Court Case and want to view another case, click the Select new KIDS Case or Select new Court Case button and the list of cases will appear for you to choose another case.
View Payments
You may view payments to you and payments from you by clicking on the View Payments link in the Financial menu. The payments screen will default to Payments to Me or Payments from Me. Payments made to all of your cases within the last 30 days will auto display.
If you are both a custodial parent and a non-custodial parent, the screen will default to Payments To Me within the last 30 days for all cases. To view payments that you made for your case, select the Payments from Me radio button to display payments you have made for your case(s) within the last 30 days. For both Payments To Me and Payments From Me, if no payments were made within the last 30 days, select another time period (Last 60 Days, Last 90 Days, Current Year to Date, by year for the past five years) by clicking the drop down menu in the parameter box, then hit the red submit button.
Once the payments are displayed, you may search for payments by Date, Amount, Payer, Source and Court Case by typing the information you want in the Search Box. To sort specific data (i.e. Date, Amount, Payer, Source, Court Case) in the list in ascending or descending order, click the arrow next to the column header. The screen will default to descending order.
Select a Specific Case
To view payments for a specific case, click the Specific Case button to display a list of your KIDS cases. If you have only one case, the Current KIDS Case information will display with the payments made to that case within the last 30 days. If you have more than one case, select the case you want to view by clicking on the case in the Select KIDS Case list. All payments that were made to the case are displayed. If no payments are displayed, select another time period by clicking the drop down menu in the parameter box, then hit the red submit button. You may see payments made to other debts on the case that are not owed to you.
On the Select KIDS Case list, you may search for the KIDS Case, Other Participant, Case Type, Court Case, Agency by typing the information you want in the Search Box. To sort specific data (i.e. KIDS Case, Other Participant, Case Type, etc.) in the list in ascending or descending order, click the arrow next to the column header. The screen will default to descending order.
Once you have chosen the case you want to view, you may sort the payment information for each column (Date, Amount, Debt, Source, Notes) in either ascending or descending order by clicking the arrow next to the column header. The screen will default to descending order. You may also search for a payment by Date, Amount, Debt, Source and Notes by typing what you are looking for in the Search box.
View Current Balances
To view balances owed by Court Case, select the View Current Balances link in the Financial menu. If you have only one Court Case, the Current Court Case information will display automatically. If you have more than one Court Case, the Select Court Case list will display. You can select the Court Case you want to view by clicking on the line with that Court Case. All Balances will be displayed as of the first day of the current month and as of the current date. If you have balances owed to you, those will be displayed in the Balances Owed to Me column as of the current date.
If you owe other balances, the Other Balances selection button will appear on the screen. You may click on this button to see the other balances that are due.
Note: If a case has a financial order, the dollar sign icon will display in the last column of the Current Court Case section, the Select a Court Case list and the Select a KIDS Case list.
You may print your financial record for payments or balances by clicking the Print Full Version button located in the lower right hand corner of the screen. A PDF document will display for you to print.
Printing Payment Coupons
You may print payment coupons or Receipt and Disbursement
Coupons by clicking on the link in the menu. A PDF document will display
for you to print. For more information about printing coupons, you may
click the Help icon
in the upper right hand corner of the screen or select Help from the menu
and go to Coupons in CSOS Help.
You may select either Case Activities or Case Summary by clicking the link that you want to view.
Case Activities:
This option displays case events within the last 180 days and future appointments
and hearings that you are required to attend. If you have only one KIDS
Case, the case information and activities will auto display. If you have
more than one KIDS Case, the Select KIDS Case list will display and you
can select the case you want to view. You may click on each activity,
appointment or hearing to get more details. You may also click on the
Help
icon in the upper right hand corner of the screen to get a more general
description of this screen or select Help in the menu and go to Case Activity.
Case Summary:
This option displays all Financial Orders, Health Insurance Orders, Other
Orders, Interstate Cases and Administrative Enforcement Actions Taken
Against Payer for each court case and related KIDS Case. You may click
on the Help
icon in the upper right hand corner of the screen to get a detailed description
of this screen or you may click on the Help icon located on the upper
right hand side of each section to get a detailed description of that
section. For more information about Administrative Enforcement Actions
Taken Against Payer, you may click on each action to get a more detailed
description of that action.
You may view or edit your contact information (phone numbers, email addresses, home and mailing addresses) by selecting View/Edit your Contact Info from the Contact Info menu.
Once you select this option, you will go to the Contact Information screen. This screen lists all of your contact info at a glance. To edit any information on this screen, click the red edit buttons located under each section. Make your changes on the Edit Contact Information screen and click save.
Phone/Email: You may update any of your phone numbers and also specify if the number can receive texts by checking the Yes or No buttons in the Receive Texts column on the Edit Contact Information screen. Once you save your updates, you will be able to see the updated numbers on the Contact Info screen. If you selected the Yes button for Receive Texts, this is displayed on the Contact Information screen next to the phone number.
You may view or edit your email addresses in the bottom section of the Edit Contact Information screen. You may enter up to two email addresses.
To delete a phone number or email address, just blank out the phone number or email address and select the Save button.
Addresses: You may update your Home and Mailing addresses by clicking the red edit button located under each address. If you have an international or military address, click on the Military or International radio button and enter your address. For all addresses, the required fields are denoted by a red asterisk.
To delete an address, select the delete button under the address. You must have one address on file. You will not be able to delete an address if it is the only address listed.
For more information on Contact Info, select CSOS Help from the Help menu and go to Contact Information.