Updating Personal Information

Maintaining Address Information

• Updating your address information in CSOS also makes it available to your child support agency.
• Updates take effect in CSOS immediately.
• If you have or need privacy protection on your case, notify your child support agency. For more information on privacy protection, read this: http://dcf.wisconsin.gov/cs/parent-rights
  

Adding a New Home or Mail Address

1. On the menu bar at the top of the screen, click Personal, then click Address.

2. Look at the address displayed, then click one of the three buttons on the page:

   • If the address displayed is not correct, click "I have a new address."

   • If the address displayed is your correct home address, but you receive mail at a different address, click "I live at this address, but get mail at a different address."

   • If the address displayed is your correct mailing address, but you live at a different address, click "I get my mail at this address, but live at a different address."

3. Click the Add Address button.

4. On the Address Entry screen, enter the new address information. Fields that have asterisks next to them are optional. The other fields are required.

5. Click the Save button. The new address will be displayed on CSOS immediately, and added to the child support agency's records.

Note: If you are done using CSOS at this point, click Logoff and close all browser windows to exit CSOS.

Updating Your Address Information

If an existing address (mail or residence) in CSOS is not correct:

1. Click the Update button next to the address you want to change.

2. Enter the correct address information, and click Save. A confirmation message will appear. Your address information will be updated in CSOS immediately.

3. If you have no other information to enter, use the drop-down menus to navigate to the next screen you want to view, or click Logoff and close all browser windows to exit CSOS. 

Deleting Your Address Information

If your address information is no longer correct, and you do not have either a mailing or residential address to replace it, press Delete next to the address you want to delete. A confirmation message will appear. Your address information will be updated in CSOS immediately.