Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Early Care Regulation
Child Care Licensing Procedure Manual
A high profile complaint usually involves a serious situation in which the event, the complainant or the center elevates the public attention it is likely to receive. The licensing specialist should notify the licensing manager/licensing supervisor of any such possible complaints. The licensing manager/licensing supervisor should immediately alert the bureau director and, at the bureau director’s direction, legal counsel to these situations. All complaints that require immediate attention fall into this category. While usually no action can or should be taken until some basic facts are confirmed, it is important to let the bureau director and legal counsel know that a quick reaction might be needed; for example, a summary suspension or revocation. This is especially important if the complaint is reported just prior to a weekend or holiday when it could be important to assure the availability of decision-makers and to ensure protection of children’s interest. The licensing manager/licensing supervisor should keep the bureau director and legal counsel informed as the investigation progresses.
This page last updated 10/2020.