Wisconsin Department of Children and Families - Division of Early Care and Education
Bureau of Early Care Regulation
Child Care Certification Policy Manual
A low-risk complaint/incident may not require an on-site visit. Rather, the certification worker may determine the complaint can be resolved by reviewing the available information and interviewing appropriate people by phone. A phone response may be appropriate, for example, when the complaint is made for the purpose of harassment or revenge and is without substance. While it is important to remember that each complaint must be judged on its own merits with respect to validity, this judgment is reasonable when the same person is making the same complaint that has already been investigated, including a site visit; and the complaint was not previously substantiated.
All other forms and processing related to complaint investigation should be completed as usual by the certification worker following a resolution by desk review. It is good practice to be mindful of the complaint during subsequent on-site visits.
This page last updated 07/29/2015.