Technical FAQ

How do I create a shortcut from my Desktop to the eWiSACWIS Website?

From the computer desktop, right click, select New > Shortcut. Enter the URL http://apps.dcf.wisconsin.gov/ewisacwis/

Will there be voice recognition software made available for those people that do not type well?

At this time, voice recognition software is not available for eWiSACWIS users.

What kind of technology does eWiSACWIS employ?

eWiSACWIS is a web-based information system using Java J2EE specifications and the Apache Struts framework. It is multi-tiered architecture running the Linux operating system utilizing IBM WebSphere Application Server and Oracle Database Server. Authentication uses Novell Access Manager and eDirectory (LDAP) servers. The architecture has failover, load balancing and redundancy built-in.

 

What are the hardware/software requirements for eWiSACWIS and eWReports?

Several primary factors will have a direct influence upon county eWiSACWIS system performance including:

  • The speed by which a county/agency is connected to the Internet through a local ISP (Internet Service Provider)
  • The capacity of the local agency workstation, including speed of the CPU (processor speed) and the amount and utilization of workstation RAM (memory)
  • The workstation OS (operating system) and
  • Other concurrent applications running on the workstation

Workstation Hardware:

  • Microsoft establishes minimum hardware requirements to run the supported Internet Explorer browser and operating system of your choice.

Workstation Application Software:

  • Microsoft Word
  • Microsoft Excel
  • PDF Reader
  • Microsoft Edge in IE mode

**Please note: The capacity of agency Internet connectivity has a direct connection to eWiSACWIS performance. Should an agency wish to discuss issues relating to Internet capacity with technical staff, please do not hesitate to contact eWiSACWIS help desk at DCFServiceDesk@wisconsin.gov.

After the eWiSACWIS Release on 6/11/2022, eWiSACWIS users will be able to use eWiSACWIS with Microsoft Edge in Internet Explorer Mode.

How do I know if eWiSACWIS is experiencing a hardware failure?

eWiSACWIS will display a fatal application error message box.

How does my county connect to eWiSACWIS?

Each eWiSACWIS end user uses the desktop Internet Explorer browser to connect (via the Internet) directly to the eWiSACWIS web application server. eWiSACWIS reduces to a minimum both the hardware and technical resources needed to support the statewide application and associated infrastructure.

What are the bandwidth utilization measurements for eWiSACWIS?

There is a Bandwidth Matrix and a Bandwidth Graph that illustrate the percent utilization by line speed and by number of concurrent users.

It is important to note that concurrent users is defined as users hitting the state web server simultaneously (i.e. clicking on search, save, continue, etc). For example, with 10 concurrent users using a T1 line, eWiSACWIS bandwidth utilization is only 2.75%. The vast majority of counties in Wisconsin will have much less than 10 concurrent users at any given time.