Wisconsin Department of Children and Families

Protecting Children, Strengthening Families, Building Communities




Help for First Time Users of Child Support Online Services

The instructions on this page explain how to set up a new account to access your Wisconsin child support payment information.

Before starting the 3 step process of setting up an account, you should read the information below carefully

Step 1 Instructions - Registration

The first thing you need to do is create a Wisconsin Login ID, which you will need to access your child support account. The Step 1 button will take you to a web site where you create your Wisconsin Login ID. Please write down the Login ID and password you create exactly as you entered them and keep them in a safe place. Do not share this ID and password.

Step 2 Instructions - Request KIDS Key

When you have created a Login ID, go to the Account Registration page and click on the Step 2 button. You will be asked to enter your name and either your Social Security number or your Personal Identification Number (PIN) from your child support case. Your PIN can be found on documents you've received from your local child support agency, in the upper right corner of the page.

A letter will be sent to your address on file with your local child support agency within 2-5 days. This letter will contain a KIDS Key, which is a random set of ten numbers and letters. You will use the KIDS Key only once, in step 3, to register your online account. Please be patient when waiting for this letter to arrive. If you request another KIDS Key before you receive the first one, you will have to wait for the second letter to arrive, as the first KIDS Key will be invalid if you apply for a second one. Once you have your KIDS Key, complete Step 3.

Step 3 Instructions - Activate your Online Account

Click on the Step 3 button once you have your Login ID, password and KIDS Key. Enter this information as requested and you will be directed to the child support online account home page. From the home page click "Login" and enter your Login ID and password. Congratulations! You now have access to your child support payment information.


Begin the 3-step process of creating a child support online account now