Wisconsin Department of Children and Families

Protecting Children, Strengthening Families, Building Communities

Child Care Provider Information (CCPI)

About CCPI

The Child Care Provider Portal uses the same security clearance as the previous CCPI system. Providers who previously had access to CCPI will have their security clearance transferred to the Provider Portal. Any providers who did not have access to CCPI and who would like to gain access to the new portal must complete the CCPP application process explained on the Gaining Access to the Child Care Provider Portal web page.

CCPI system enables child care providers and centers to have Internet access to the Wisconsin Shares Child Care Subsidy system, the computer system which runs the Child Care Subsidy Program.

Our goal is to provide users with a convenient and practical business tool. Some of the features include:

  • Web Attendance: Users can now record attendance using the Internet. 
  • Current Information: Users can view current, up-to-the-minute information on subsidized children authorized to their center. In some cases, this will be viewable before the paper authorization notice is received.
  • Payment Summary: CCPI has summary and detailed information about subsidy payments made to providers.
  • Print Reports: Users can create printable reports organized in a manner that will support the provider’s business needs. For example, a report on authorizations scheduled to end as of a certain date will be offered.
  • Historical information: Historical information can be requested by dates of service and payment.
  • Announcements: The Announcements section will provide county/tribe-specific and statewide information of interest to child care providers.
  • Frequently Asked Questions: Frequently asked questions about the Wisconsin Shares Child Care Subsidy program, along with contact information for related child care programs such as certification, licensing, grants, etc.


CCPI Login - Log in to the CCPI System


CCPI User Guide for Child Care Providers - Attendance Modes

The three CCPI modules for providers were removed from the DCF website and have been replaced with the CCPI User Guide for Child Care Providers. The guide contains detailed instructions and screen shots for the three modes of reporting attendance in CCPI.

Note: Providers who are reporting in the Daily or In/Out modes must complete and verify attendance on the To Do page before the issuance is calculated (Saturday nights). This only needs to be done once, at the end of the week

Online Availability Calendar

The Online Availability Calendar provides a monthly calendar view of the hours that CCPI is available for entering attendance and/or for other inquiries.

How do child care providers gain access to CCPI?

Child care providers should carefully follow the instructions provided in the Child Care Provider Request CCPI Access (pdf) document. The CCPI Informational Flyer (pdf) also has additional information on CCPI.

User Help

Technical Difficulties

  • Receiving "unable to process" error messages
  • System is not responding

Call the DCF Service Desk at 608-264-.6323.
Hours are Monday - Friday 7 a.m. - 5 p.m. except holidays.

Log-in Problems

  • User ID is not recognized
  • Password not matching User ID
  • Password forgotten

Call the DCF Service Desk at 608-264-.6323.
Hours are Monday - Friday 7 a.m. - 5 p.m. except holidays.

Child Care Providers

  • Questions about how to use the system, attendance reporting, etc.

Outside Milwaukee: Contact your county/tribal child care coordinator.

In Milwaukee: Contact your Provider Liaison.

County/Tribal Staff Workers

Contact your local agency CARES Coordinator or the Child Care Subsidy and Technical Assistance Line at 608-422-7200.

Hours are 7:45 a.m. - 4:30 p.m. Monday-Friday.