The Program Enhancement Plan (PEP) calls upon the Division of Children and Family Services (DCFS) to develop and implement a Service Array Survey. This action step is in response to the federal Child and Family Service Review (CFSR) finding that the Wisconsin child welfare service system does not offer the full range of services needed for safety and permanency and that some services are not available or readily accessible in all counties. DCFS has convened a workgroup, in partnership with the Wisconsin County Human Service Association, to develop a web-based survey to identify gaps in services. The workgroup identified the services included in the survey, which includes 83 services in 5 categories.
The Service Array Survey results will be used to determine the availability of child welfare services, the priority of services for achieving safety and permanency, and barriers to accessing services. The information will allow for statewide analysis of gaps in services and development of strategies to address barriers and improve access to services. While it will take several hours to complete the survey for all of the identified services, the information will help determine what services are most essential for safety and permanency, and counties will be able to compare their service profiles with the statewide profile.
This web-based survey is located at: https://doa.wi.gov/DHFSSurveys/TakeSurvey.asp?SurveyID=6K08p4KMm7m6G for the Responder Survey, and at: https://doa.wi.gov/DHFSSurveys/TakeSurvey.asp?SurveyID=8MKm836M5584G for the Array Survey. The attachments to this memo describe the applicable service descriptions and the process for completing the survey. All survey submissions must be completed by April 3, 2006. DCFS will conduct regional meetings in February and March to explain the survey process and respond to questions.