Department of Health and Family Services
Division of Children and Family Services
       DCFS Memo Series 2006 - 04 /ACTION
            March 7, 2006


To: Area Administrators/Human Services Area Coordinators
Bureau Directors
County Departments of Community Programs Directors
County Departments of Developmental Disabilities
       Services Directors
County Departments of Human Services Directors
County Departments of Social Services Directors
Licensing Chiefs/Section Chiefs
Tribal Chairpersons/Human Services Facilitators
From: Burnie Bridge

 The Program Enhancement Plan (PEP) calls upon the Division of Children and Family Services (DCFS) to develop and implement a Service Array Survey. This action step is in response to the federal Child and Family Service Review (CFSR) finding that the Wisconsin child welfare service system does not offer the full range of services needed for safety and permanency and that some services are not available or readily accessible in all counties. DCFS has convened a workgroup, in partnership with the Wisconsin County Human Service Association, to develop a web-based survey to identify gaps in services. The workgroup identified the services included in the survey, which includes 83 services in 5 categories.

The Service Array Survey results will be used to determine the availability of child welfare services, the priority of services for achieving safety and permanency, and barriers to accessing services. The information will allow for statewide analysis of gaps in services and development of strategies to address barriers and improve access to services. While it will take several hours to complete the survey for all of the identified services, the information will help determine what services are most essential for safety and permanency, and counties will be able to compare their service profiles with the statewide profile.

This web-based survey is located at:  for the Responder Survey, and at:  for the Array Survey. The attachments to this memo describe the applicable service descriptions and the process for completing the survey. All survey submissions must be completed by April 3, 2006. DCFS will conduct regional meetings in February and March to explain the survey process and respond to questions.

Office of Program Evaluation & Planning
P.O. Box 8916
Madison, WI 53708-8916
Phone: 608-261-8896


General Instructions for Completing Survey (PDF, 22 kb)
Q & A About Service Array Survey  (PDF, 12 kb)
Service Array Survey: 
Community/Neighborhood Prevention, Early Intervention Services (PDF, 156 kb)
Investigative, Assessment Functions  (PDF, 47kb)
Home-Based Interventions/Services (PDF, 109 kb)
Out-of-Home Reunification/Permanency Services  (PDF, 188 kb)
Child Welfare System Exits Services  (PDF, 69 kb)

cc: County CPS Supervisors

The Department of Children and Families, protecting children, strengthening families, building communities.