Continuous Quality Improvement of Child Welfare Systems

Wisconsin's Continuous Quality Improvement (CQI) program, in partnership with tribal and county child welfare systems, is committed to providing quality information for the enhancement of case practice to benefit children and families in our state. In addition, the CQI program strives to provide all of Wisconsin's county child welfare systems with the means to continuously improve services and outcomes for the children and families served.

The CQI program utilizes three types of information: qualitative, quantitative, and data from the Wisconsin Statewide Automated Child Welfare Information System (WiSACWIS). The CQI program uses the Quality Service Review (QSR) protocol to gather qualitative information used to evaluate the case practice models of Wisconsin's county child welfare programs.

The QSR is able to generate useful information for staff and stakeholders in the county regarding the outcomes for children and families served, the strengths of local practice, and the opportunities for improving system performance. The QSR process also provides an opportunity to gather additional information the department will use in reporting to the federal Administration of Children and Families (exit DCF) as part of the CFSR. The quantitative measures continue to be developed. WiSACWIS reports are analyzed prior to QSR reviews to provide further information to the county.

Last Revised: August 20, 2009