Key links
Related Resources

Child Care Statewide Administration on Web (CSAW)


Technical difficulties

  • Receiving "unable to process" error messages
  • System is not responding

Call the DWD ITSC at 608-266-7252.

Log in Problems

  • User ID is not recognized
  • Password not matching User ID
  • Password forgotten

Call the DCF Service Desk at 608-264-6323 or Email

Content Questions and Other Problems

  • Specific child care subsidy policy questions

  • How to use the new system

  • Questions about specific cases

Call the Child Care Help Desk at 608-264-1657 or Email


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Updated November 06, 2015

The Department of Children and Families, protecting children, strengthening families, building communities.