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Child Care Statewide Administration on Web (CSAW)

USER HELP

Technical difficulties

• Receiving "unable to process" error messages
• System is not responding

Log in Problems

• User ID is not recognized
• Password not matching User ID
• Password forgotten

Call the DWD Service Desk at 608-266-7252
Hours are Monday through Friday, 6:00 a.m. to 6:00 p.m.

Content Questions and Other Problems.

• Specific child care subsidy policy questions

• How to use the new system

• Questions about specific cases

Call the Child Care Help Desk at 608-261-6378 (option 2).

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