Key Links

Child Care Provider Information (CCPI)

User Help

Technical difficulties

  • Receiving "unable to process" error messages
  • System is not responding

Call the DWD ITSC at 608-266-7252.

Log in Problems

  • User ID is not recognized
  • Password not matching User ID
  • Password forgotten

Call the DCF Service Desk at 608-264-6323.
Hours are Monday through Friday, 7:00 a.m. to 5:00 p.m.

Child Care Providers

Questions about how to use the system, attendance reporting, etc.

County/Tribal staff workers

Contact your local agency CARES Coordinator or the Child Care Help Desk at 608-264-1657. Hours are 7:45 a.m. - 4:30 p.m. Monday-Friday.


Updated November 06, 2015

The Department of Children and Families, protecting children, strengthening families, building communities.