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Child Care Provider Information (CCPI)

User Help

Technical difficulties

• Receiving "unable to process" error messages
• System is not responding

Log in Problems

• User ID is not recognized
• Password not matching User ID
• Password forgotten

Call the DWD Service Desk at 608-266-7252
Hours are Monday through Friday, 6:00 a.m. to 6:00 p.m.

Child Care Providers

Questions about screen or report information

• Outside Milwaukee: Contact your county/tribal child care coordinator

• In Milwaukee: Contact your Provider Liaison.

Other Problems

Call the Child Care Help Desk at 608-261-6317 (Option 2)
Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

County/Tribal staff workers

Contact your local agency CARES Coordinator