Bureau of Milwaukee Child Welfare
Complaint and Appeal Process

It is the goal of the BMCW that all issues and concerns are resolved internally within three business days of being brought to the attention of a Bureau representative. When that is not possible, we are committed to notifying you of the reason for the delay and the steps being taken to resolve the issue.

Complaint process for services received from BMCW

Appealing a Substantiated Maltreatment Finding

Office of the Milwaukee Ombudsman for Child Welfare 
If, after following BMCW's established complaint process, the family, child, or advocate is still unsatisfied with the management of a case by BMCW, the Ombudsman can be contacted to review the case for violation of policy, procedure, or law..

1442 N. Farwell Ave. Suite 300
Milwaukee, WI 53202-0243
(414) 224-1347

Contact the Bureau of Milwaukee Child Welfare

Last Revised: January 21, 2009