Bureau of Milwaukee Child Welfare
Complaint and Appeal Process
Bureau of Milwaukee Child Welfare Complaint Process
If you are unhappy with any aspect of our work, please feel
free to speak with a staff member about your concerns. Many times, we
find that an explanation of an action we have taken is all that is
needed to resolve the problem.
If you feel that your rights or the rights of a child have been
violated, or you have not been given the opportunity to carry out your
responsibilities, you may file a complaint. No action can be taken
against you, your children, or the children you care for because you
have filed a complaint.
In partnering with the community, BMCW is also interested in hearing
your ideas on how we can better serve the families of Milwaukee County.
Families working with the BMCW have the right to make a complaint about
actions taken or not taken.
Whenever possible, start your complaint in the BMCW program that
you have been working with. Families are assigned to staff within different
programs. The staff member provided you with a business card. Begin by
calling the person listed on that card. If you do not have the business
card and do not know the staff member assigned to you, call he BMCW
regional office closest to your home. (Click on the Contact BMCW link
below for addresses and phone numbers.)
Once you have contacted the assigned program staff member, tell
him/her about the problem you are having. If the problem is not resolved
to your satisfaction, ask that the complaint be sent to the
supervisor. The supervisor will contact you within 48 hours and will help
resolve the problem. If the supervisor cannot resolve the problem, he/she will take it to
upper levels of administration for further resolution.
The supervisor may also ask assistance from the BMCW Client Rights Specialist.
Or, you may call the Client Rights Specialist yourself after working with
the supervisor at 414-220-7064.
If after talking with the BMCW Client Rights Specialist, you are not satisfied, you may
take your complaint to the
administrator of the Division of Safety
and Permanence by calling 608-266-8787.
the Bureau of Milwaukee Child Welfare
October 21, 2013